Customer Support

Get Me Someone Who Knows This Stuff

If you experience errors, bugs, and general bad behavior from your application, we have customer support representatives who have seen it all on hand to rectify the situation. Keep in mind existing help documentation exists to help you help yourself. See Product Help below for details.

Examples of customer support issues include:
	Billing problems
	Indecipherable application error messages
	Product-specific technical questions
	Sales inquiries

Product Suggestions

Have I Got a Feature Suggestion For You

We love to improve our products and that.s why every customer product suggestion is reviewed by our development team for possible inclusion in future releases. Tell us if you.re pulling your hair out or better still, what would make your day.

Examples of product suggestions include:
	Improvements for existing feature set
	Ideas for future functionality
	Blowing the whistle on confusing interfaces

Product Help

I Need Help and I Need It Quick

Most of the time, you.re not the first to run into a particular problem or issue. We.ve taken it upon ourselves to create robust and current help documentation that addresses the majority of customer technical issues.

Examples of product help content includes:
	"What Is..." articles that explain and inform
	"How Do I..." articles that offer step-by-step instructions
	Trouble-shooting articles that help you get unstuck